Incident Reporting / Claim Procedure / Inquiries
New Claim Procedure
- Client reports New Claim, via Claims tab at www.royalgroupservices.com
- Client attaches copies of the required documentation to the claim:
- Notice from card sponsor/acquiring bank/ISO stipulating suspected or actual breach at merchant's location
- Copy of the mandatory audit invoice from certified third-party PCI-DSS auditor
- Any other documents to demonstrate expense/loss related to the incident
- Claim number is assigned to Claimant (for reference in inquiries).
- PCI Claim Department reviews completed claim form and associated documentation.
- Complete claim documentation forwarded to a Claim Specialist at Chartis Specialty Insurance Company for claim processing and disposition.
Existing Claim Procedure
- Client inputs claim number to update existing Claim, via Claims tab at www.royalgroupservices.com
- Client attaches:
- Demand for fine payment as it relates to breach
- Documentation to demonstrate expense/loss related to the incident
If your online claim submission is not processed, you may submit claim incident reports/claim inquiries directed to the RGS Claims Department:
Attn: John Halsey
Phone: 248.688.9358
Fax: 248.688.9362
Email: john.halsey@royalgroupservices.com
If you are not able to scan and upload your claim documentation, you may fax the documentation to the RGS Claims Department:
Attn: John Halsey
Fax: 248.688.9362
Email: john.halsey@royalgroupservices.com
Please be sure to include your MID, contact information and claim number.
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